Privacy Policy

1. Information We Collect

We collect information necessary to schedule, coordinate, and provide safe non-emergency medical transportation services. This may include:

Personal Identification Information

• Full name, date of birth, and contact information (phone number, email address, home address)
• Emergency contact names and phone numbers
• Insurance information and billing ID numbers

Transportation & Medical Information

• Pickup and drop-off addresses
• Appointment dates, times, and healthcare provider information
• Mobility needs and equipment requirements (wheelchair, stretcher, etc.)
• Medical conditions or special needs relevant to safe transport

Website Information

• IP address, browser type, and pages visited when you use our website
• Contact form submissions and email correspondence

2. How We Use Your Information

We use the information we collect solely for the following purposes:

• Scheduling, dispatching, and providing transportation services
• Communicating with you about your rides, confirmations, and updates
• Processing insurance and billing
• Ensuring the safety and appropriate care of clients during transport
• Complying with legal and regulatory requirements
• Improving the quality of our services
• Responding to inquiries submitted through our website or by phone/email

We do not sell, rent, or use your personal information for marketing purposes without your explicit consent.

3. How We Share Your Information

We do not sell or trade your personal information. We may share your information only in the following limited circumstances:

Healthcare Providers

We may share relevant transportation and scheduling information with your healthcare providers or medical facilities as necessary to coordinate your care and transport.

Insurance & Billing

We share necessary information with insurance companies or other payers to process claims and obtain payment for services rendered.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when necessary to protect the safety of our clients, staff, or the public.

Service Providers

We may share data with trusted third-party vendors (such as scheduling software or communication platforms) who assist us in operating our business, under strict confidentiality agreements.

4. HIPAA & Health Information

As a non-emergency medical transportation provider, Harbor Grove Care & Mobility LLC handles Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).

We are committed to maintaining the privacy and security of your health information in accordance with applicable HIPAA regulations. This includes:

• Using and disclosing PHI only as permitted or required by HIPAA
• Implementing appropriate administrative, physical, and technical safeguards
• Training staff on HIPAA privacy and security requirements
• Providing clients with access to their health information upon request

5. Data Retention

We retain personal and health information for as long as necessary to provide our services and comply with applicable laws and regulations. Medical transportation records are typically retained for a minimum of 7 years in accordance with Idaho state law and applicable regulatory requirements.

After the applicable retention period, we securely destroy or de-identify personal information.

6. Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Restricted access to personal information on a need-to-know basis
• Secure storage of physical and electronic records
• Staff training on data privacy and confidentiality
• Use of encrypted communications where applicable

While we take every reasonable precaution, no method of data transmission or storage is 100% secure. If you believe your information has been compromised, please contact us immediately.

7. Your Rights

Depending on applicable law, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete information
• Right to Deletion: Request that we delete your personal information, subject to legal and regulatory requirements
• Right to Restriction: Request that we limit how we use your information in certain circumstances
• Right to Opt-Out: Opt out of any non-essential communications from us

To exercise any of these rights, please contact us using the information in Section 11 below.

8. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. The information collected is anonymous and used only to understand how visitors interact with our site.

You can control cookie settings through your browser preferences. Disabling cookies will not affect your ability to use our transportation services.

9. Children's Privacy

We provide transportation services to individuals of all ages, including minors. When transporting minors, we collect information with the consent of a parent or legal guardian. We do not knowingly collect personal information from children under 13 for purposes other than providing our transportation services.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Company: Harbor Grove Care & Mobility LLC
• Phone/Text: 208-297-3601
• Email: harborgrovecare@gmail.com
• Address: Meridian, ID 83642
• Service Area: Boise, Meridian, Nampa & Surrounding Areas, Idaho